Mason Family Pet Hospital

We have 6 dogs and regularly visit Mason Family Pet Hospital for their well checks, vaccinations and anytime any of them have an issue. The doctors provide sufficient care and their prices are consistent with other vets in the area. They offer prescriptions at 30-50% higher than online pharmacies like Chewy. Their office will not communicate or work with online pharmacies electronically or otherwise. The office staff struggles with scheduling and general support. Consistently, they are unable to schedule our dogs together for their appointments even with advanced notice. We show up early for our appointments and sit in the waiting room past our appointment time regularly. We are patient, considerate and friendly. We are prepared for our appointments with stool samples when needed and ready to deliver our concerns when asked. Our dogs are well behaved, well groomed and absolute charmers. Today, the grace that I extend for unsatisfactory support and lack of timeliness ended. I showed up at 4:10pm today for our second appointment this week that was confirmed with me verbally when scheduled for 4:15pm. When I arrived, I was informed that they had the appointment scheduled for 4pm and "the doctor said you'll need to reschedule because she's had 3 other late appointments today." I had pre-medicated my puppy to hopefully prevent severe reactions to the boosters he was due to receive. It's clear that I'm the recipient of the doctor's frustration with the late people before me however, the repercussions were too high with me pre-medicating the puppy to let this one slide. We'll be leaving the practice. ————- In response to your reply - According to my Life360, I arrived at 4:08pm and left at 4:23pm. Life360 is much more reliable than your office staff trying to cover their missteps. Your office staff text my husband who was on business travel. You’ve been informed that my number is the primary multiple times but, never updated it across the records. There isn’t any logic to the messages he receives and the ones I receive.

Went to inquire about Dr Carr and their office as was recommended by multi people off the Neighborhood Page. Spoke with Jordan for about an hour, she was extremely helpful, kind and honestly. Even spoke with a man there about the care he and his fur baby Harrison received from Dr Carr he was insightful & kind. Looking forward to meeting Dr Carr as well as the other staff members.!

Been taking my baby girl here for 5 years and I am very pleased with the staff and their communication. My baby had her first teeth clean/ a tooth pulled. I was honestly very nervous about leaving her alone for the whole day, but I trusted they’d take care of her. And that’s exactly what they did. They were very communicative and thorough about the step by step procedure and cost. They were extremely kind and very professional. Would highly recommend.

Brought my wonderful 14yr old dog to Mason Family Pet for the first time yesterday for a wellness exam and updated shots. He was extremely nervous (think huge tornado of fur on every surface and heavy panting) and the techs Alexis and Amy were wonderful with him, and Dr. Carr was very patient and gentle. I absolutely recommend this facility!